Frequently Asked Questions
- Why shop with us?
- How much is shipping?
- How do I return something?
- How can I contact customer service?
- How can I place an order?
- Is my credit card information secure?
- Do you charge sales tax?
- What forms of payment do you accept?
- Where do you ship?
- Do you have a catalog?
- How can I send feedback?
- Where do you get all of your items?
- What if I see a pricing discrepancy?
Why shop with us?
Simple. The quality of our merchandise and our commitment to customer satisfaction is the best in the business. Read more.
How much is shipping?
Ground shipping is always free! If you need it faster we can make that happen for an additional fee. See Shipping Information.
How do I return something?
Simply contact us within 14 days to authorize a return. See Shipping Information for our full Return Policy.
How can I contact customer service?
Our customer care department can be reached by phone 24 hours a day at 800.978.2100. We can also be reached by email at: customercare@screens.com
How can I place an order?
Orders can be placed online. Orders can also be placed by phone (800.978.2100) or by contacting a customer care representative at: customercare@screens.com. You can order by phone 24 hours a day.
Is my credit card information secure?
Yes, we use the highest level of secure servers and encryption to protect your private information.
We do not sell or give our lists to anyone. We respect your privacy and will not give out your information to anyone. Please see our privacy policy for more information.
If you're still not satisfied check out our Norton Secured Status - go ahead we'll be waiting for you when you get back.
Do you charge sales tax?
You will not be charged sales tax for any item shipped to any address outside of Massachusetts.
What forms of payment do you accept?
Visa, MasterCard, Discover, American Express, Money order, PayPal, Personal check or Certified Check. We wait for personal checks to clear before shipping.
Where do you ship?
We ship to the United States only. We require a physical address for shipping. We do not ship to PO Boxes or APO addresses.
Do you have a catalog?
No, we do not have a catalog. Please contact us if you do not see what you want on our web site; we will do our best to find it for you.
How can I send feedback?
If you have any feedback for Screens.com, please submit it to: customercare@screens.com
Where do you get all of your items?
We have a talented team of designers who come up with the artwork, which we then have produced and imported from various parts of Asia. This allows us to have a superior selection with fantastic prices.
What if I see a pricing discrepancy?
Due to inconsistencies with internet browsers the correct price may not always be displayed on the product page. This is an extremely rare occurrence and you can be assured that the accurate price for the product configuration will show up in the shopping cart once you add it to your basket.
